Frequently Asked Questions

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Can you guarantee that Just Love Food cakes are nut free?

As a parent of two nut allergy sufferers, I know that even the smallest trace of nuts can have a detrimental effect. So while we can never make a 100% guarantee, I have taken every possible step, and reviewed them time and time again, to make sure we are doing the best that is possible to make our cakes delicious AND nut free – My children eat these cakes, so as you can imagine we do all we can to make them safe.

Do you handle nuts on site?

No. Our factory will never handle nuts. This means that our staff, our visitors and our suppliers are not permitted to bring nuts on site.

How can you guarantee your suppliers don’t handle nuts?

By working with our suppliers we have been able to secure that all of our ingredients are manufactured in an environment that does not handle nuts. We visit them and randomly test the ingredients regularly to satisfy ourselves that the ingredients are safe.

How can you guarantee that your cakes won’t come into contact with nuts on leaving your factory?

To help protect our cakes after they leave our factory we use anti-tamper labels. In addition, we regularly test the finished product for any nut traces, again just to satisfy ourselves that our procedures are working.

What happens if one of your staff has nuts for lunch and then goes back into the production area without washing his/her hands?

For a start, none of our staff are allowed to bring nuts on site, so this would never happen. Every person employed by us is issued with a safe food list which has been prepared by ourselves. All staff also have to follow strict procedures before entering the production area – including changing from their own clothes into their production garments and washing their hands before and after they do this.

What happens if a visitor comes for a meeting onsite having had nuts for breakfast?

Visitors and staff are completely segregated at our factory and they even have different entrances. When a visitor comes to our factory, they have to sign to say they are not carrying nuts and they are not allowed to visit the factory floor. Any contractors who do need to go on the shop floor have to pass through a two stage handwashing procedure and have to change into our company work wear.

Do you just produce cakes or are their other products on the market?

The Just Love Food Company is in its infancy. We are starting with celebration cakes, but it won’t be long before we are branching out into different markets and product ranges. We already have lots of new product ideas up our sleeves and are busily perfecting the recipes so that when you finally get the chance to try them, you’ll be delighted.

Where can I buy your products?

Our celebration cakes are currently sold in Sainsburys, Tesco, Asda & Morrisons across both the main fixture and free from sections. 

How do you manage multiple allergens on site?

We have seperate manufacturing days to ensure that no cross contamination takes place between our nut free only products and our gluten/milk free products. We have segregated areas for these ingredients which are only accessible during those manufacturing days and we regularly test products to prove the system works. 

Are the vegan products treated as seriously as the allergy products?

Yes. We have worked with the vegan society to approve the recipe and we guarantee that all the packaging related to the product also doesn't contain animal derivatives. Our allergy management/ procedures at Just Love Food allow us to put a 100% guarantee on our claims.

Is the palm oil in your products sustainable?

Yes. We only use palm oil that has been certified as sustainable by RSPO. 

Are your products suitable for vegetarians?

Most of our products are suitable for vegetarians. The only product we currently sell that isnt vegetarian is the Tesco Vanilla Traybake due to the dolly mixture sweets on top containing beef gelatine.

Does the vegan cake contain gluten/wheat?

Yes. The vegan cakes are all wheat and gluten containing. Before buying any products, please double check the allergy advice as they do vary. 

If the products are vegan/free from, does it make them less calories?

Unfortunatly not. The calorie content varies per product and is worked out on numerous factors including weight. 

Is the cocoa powder in all your cakes and fillings sustainable?

Yes, we only buy sustainably sourced cocoa powder. 

Is the vegan product plant based?

No, not all of the ingredients in the vegan cakes are plant based.

Does the vegan cake contain soya?

Yes, the allergy status of the product is Egg free, Milk free, Nut free. The product contains wheat, gluten and soya.

Do you use latex gloves?

No

Are there any may contain warnings on the vegan cake?

No. The product contains wheat, gluten and egg. They are the only allergens declared on the allergy advice. 

Why doesn't my local supermarket doesnt stock your products? 

We have no control over what stores supply our products. We advise you ring the local stores before making a special trip out. We also don't get given store listings so it isn't easy for us to advise which stores they are sold in. We can request them so please ring us if you're having trouble. 

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Here at Just Love Food, we love to share our experiences of dealing with nut allergies.

If you have any questions about our processes, products or even our experience with dealing with children with nut allergies, please pop your question in the box below and get in touch today.

Love Karen x

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